Shipping policy

Shipping Policy

At UPRIVA, we are committed to providing a reliable, transparent, and convenient shopping experience for our customers. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are carefully reviewed and processed before shipment.

  • Order processing time: 1–3 business days
  • Orders are not processed or shipped on weekends or major holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing time may be extended during peak seasons, promotional events, or unexpected circumstances.

2. Shipping Time & Delivery Estimates

We currently ship orders to customers in the United States.

Estimated delivery times:

United States

  • Standard Shipping: 7–15 business days

Delivery times may vary depending on:

  • Your location
  • Carrier delays
  • Weather conditions
  • Customs or local delivery conditions

Please note that estimated delivery times begin after your order has been processed and shipped.

3. Shipping Cost

Shipping costs are calculated based on your order details and displayed at checkout.

From time to time, UPRIVA may offer:

  • Free shipping promotions
  • Limited-time shipping offers
  • Discounted shipping rates

Available shipping options and costs will always be shown before completing your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your order through:

Order Tracking Page:
[Insert Tracking Page Link]

Please allow up to 48–72 hours for tracking information to become available after shipment.

5. Delayed or Lost Packages

UPRIVA is not responsible for delays caused by:

  • Incorrect shipping addresses provided by customers
  • Carrier delays
  • Weather conditions
  • Customs processing
  • Events outside our control

If your package has not arrived within the estimated delivery timeframe, please contact our support team. We will assist you in locating your order.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an incorrect address, please contact us immediately.

We will do our best to update your order before shipment. Once an order has been shipped, we may not be able to make changes.

7. International Shipping

Currently, UPRIVA primarily serves customers in the United States.

For international shipping availability, please contact our support team.

8. Damaged or Missing Items

We stand behind the quality of our products.

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery with:

  • Order number
  • Description of the issue
  • Photos or videos of the product condition

Our team will review your request and provide the best possible solution.

9. Contact Us

If you have any questions regarding your shipment, please contact our customer support team:

Email: support@upriva.co

We are committed to helping you receive your order safely and providing the best possible customer experience.