Frequently Asked Questions
Everything You Need to Know Before & After You Shop
Welcome to the UPRIVA Help Center.
We've gathered the answers to the questions customers ask most often—from choosing the right recovery products to payments, warranties, and shopping with confidence.
If you can't find the answer you're looking for, our Customer Care Team is always happy to help.
Customer Support
Response Time
Within 24 business hours (Monday–Sunday)
ABOUT UPRIVA
What is UPRIVA?
UPRIVA is a wellness brand dedicated to helping people recover from the physical and mental demands of everyday life.
Rather than offering hundreds of unrelated products, we carefully curate recovery solutions that support better rest, relaxation, comfort, and wellbeing.
Our mission is simple:
Helping people recover so they can keep showing up for what matters most.
What makes UPRIVA different?
Recovery is at the center of everything we do.
Every product is selected to solve a real recovery challenge—not simply to fill our catalog.
We focus on thoughtful collections, quality products, and exceptional customer support instead of chasing trends.
Who is UPRIVA for?
UPRIVA is designed for anyone seeking better recovery, including:
- Busy professionals
- Parents
- Caregivers
- Healthcare workers
- Students
- Travelers
- Athletes
- Anyone experiencing everyday stress or fatigue
SHOPPING WITH CONFIDENCE
Is it safe to shop on your website?
Yes.
Your privacy and security are important to us.
All payments are processed through encrypted payment gateways that meet industry security standards.
We never store your payment information.
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
Available payment methods may vary depending on your location.
Can I pay in installments?
Installment payment options may be available during checkout depending on your country, order value, and payment provider.
If available, eligible options will automatically appear during checkout.
Do you offer gift cards?
Yes.
Digital Gift Cards are available and make thoughtful gifts for family members, friends, caregivers, and loved ones.
Gift cards are delivered electronically and never expire.
Do you offer discounts?
Throughout the year we offer seasonal promotions, exclusive launches, and special offers.
The best way to stay informed is by subscribing to our email newsletter.
CHOOSING THE RIGHT PRODUCTS
I'm not sure where to start.
If you're new to UPRIVA, we recommend beginning with one of our Recovery Kits.
These curated bundles are designed to introduce customers to our most popular recovery essentials while providing excellent value.
How do I know which products are right for me?
Think about what you want to improve most.
If you're feeling mentally overwhelmed, explore our Burnout Recovery™ collection.
If your evenings feel stressful or restless, Evening Recovery™ may be the best place to begin.
If you're experiencing ongoing physical fatigue, Deep Recovery™ offers products designed for more comprehensive restoration.
If you're still unsure, our Customer Care Team is always happy to provide personalized recommendations.
Can I combine products from different collections?
Absolutely.
Many customers build their own personalized recovery routine by combining products across collections based on their individual needs.
Recovery isn't one-size-fits-all.
Are your bundles worth it?
Yes.
Recovery Kits provide carefully selected combinations of complementary products while often offering better overall value than purchasing each item individually.
PRODUCT INFORMATION
How do you choose the products you sell?
Every product must answer one question:
Does it genuinely help people recover?
If it doesn't support recovery in a meaningful way, we don't include it in our collections.
Are your products tested?
Yes.
Products undergo quality inspections before fulfillment and are continuously evaluated based on customer feedback and performance.
Do products include instructions?
Yes.
Each product includes instructions or usage guidance where applicable.
We recommend reading all instructions before first use.
Are heated recovery products safe?
Yes.
Products designed with heat therapy include safety features such as automatic shut-off and temperature regulation where applicable.
Always follow the included instructions.
Are your products medical devices?
No.
UPRIVA products are designed to support comfort, relaxation, and everyday recovery.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
CAREGIVER WELLNESS™
What is Caregiver Wellness™?
Caregiver Wellness™ is a dedicated collection created specifically for people who spend their time caring for others.
We believe caregivers deserve care too.
Who is this collection designed for?
This collection is ideal for:
- Family caregivers
- Parents
- Healthcare professionals
- Adult children caring for aging parents
- Spouses supporting loved ones
- Anyone regularly caring for another person
Can these products be given as gifts?
Absolutely.
Many customers purchase products from this collection as meaningful gifts for caregivers, healthcare workers, parents, and loved ones.
WARRANTIES
Do your products include a warranty?
Many products include a manufacturer's warranty covering manufacturing defects.
Warranty coverage may vary depending on the product.
If you have questions about a specific item, please contact our Customer Care Team before or after your purchase.
What should I do if my product has a manufacturing defect?
Please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos or videos if applicable
Our team will review your request and help determine the appropriate solution.
ACCOUNT & ORDERS
Do I need an account to place an order?
No.
You may complete your purchase as a guest.
Creating an account simply allows you to access your order history more easily.
Can I have products shipped as a gift?
Yes.
Many of our customers send gifts directly to family members, friends, caregivers, and healthcare professionals.
Simply enter the recipient's shipping address during checkout.
Can I order multiple items together?
Absolutely.
Many customers build personalized recovery routines by combining products across different collections.
SUSTAINABILITY
Does UPRIVA care about sustainability?
Yes.
Whenever possible, we work with partners committed to responsible manufacturing, product quality, and thoughtful packaging.
We're continually looking for ways to improve our environmental impact while maintaining product quality and customer satisfaction.
STILL HAVE QUESTIONS?
If you couldn't find the answer you were looking for, we're always here to help.
Our Customer Care Team is happy to answer questions before, during, or after your purchase.
Response Time
Within 24 business hours
Monday–Sunday
Why Customers Trust UPRIVA
✔ Recovery-Focused Collections
✔ Carefully Curated Products
✔ Secure Checkout
✔ Responsive Customer Support
✔ Thoughtful Product Recommendations
✔ Quality-First Approach
✔ Dedicated Caregiver Wellness™ Collection
✔ Trusted by Customers Seeking Better Recovery
Our Commitment
We know that choosing wellness products online requires trust.
That's why we're committed to providing clear information, honest recommendations, and exceptional support—so you can shop with confidence.
Thank you for choosing UPRIVA. We're honored to be part of your recovery journey.