Shipping & Returns
Clear Policies. Confident Shopping.
We believe shopping online should be simple, transparent, and worry-free.
This page explains how we process orders, ship products, handle returns, and issue refunds so you know exactly what to expect before placing your order.
If you have questions about an existing order, our Customer Care Team is always happy to assist.
Order Processing
Every order is carefully reviewed before shipment to ensure accuracy and quality.
Processing Time
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- During new product launches, promotional events, or holiday seasons, processing may take slightly longer.
Once your order has been shipped, you will automatically receive a shipping confirmation email with your tracking information.
Shipping Methods
Available shipping options will be displayed during checkout based on your delivery address.
Estimated delivery times are:
Standard Shipping
3–5 Business Days
Express Shipping
1–2 Business Days
International Shipping
7–14 Business Days
Please note that delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, customs clearance, or other circumstances beyond our control.
Shipping Costs
Shipping fees are calculated during checkout based on your location, shipping method, and order value.
From time to time, UPRIVA may offer free shipping promotions. When available, these offers will be automatically applied during checkout if your order qualifies.
International Shipping
UPRIVA proudly ships to many countries around the world.
International customers are responsible for complying with local import regulations.
Depending on your destination, customs duties, taxes, or import fees may apply. These charges are determined by your local customs authority and are the responsibility of the recipient unless otherwise stated.
Shipping Address Changes
Please double-check your shipping address before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible.
If your order has not yet entered fulfillment, we'll do our best to update your shipping information.
Once an order has shipped, we are unable to change the delivery address.
Tracking Your Shipment
After your order ships, you will receive an email containing your tracking number.
Tracking information may take up to 24 hours to become available after the carrier receives your package.
For the latest delivery updates, please visit our Track Order page.
Delivery Delays
While most orders arrive within the estimated delivery window, occasional delays may occur due to:
- Severe weather
- Carrier network disruptions
- High seasonal shipping volumes
- Customs inspections
- Incorrect or incomplete delivery information
We appreciate your patience and will gladly assist if your shipment experiences unexpected delays.
Lost or Missing Packages
If your tracking information shows your order as delivered but you cannot locate your package, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
If you're still unable to locate your order, please contact our Customer Care Team within 7 days of the marked delivery date so we can investigate.
Returns
We want you to feel confident shopping with UPRIVA.
If you're not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
To qualify for a return, items must:
- Be unused.
- Be in their original condition.
- Include all original packaging.
- Include proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened or used.
Examples may include:
- Personal care products
- Wearable wellness items that have been used
- Opened hygiene-related accessories
- Final Sale or Clearance items
- Gift Cards
If you're unsure whether your purchase qualifies, please contact our Customer Care Team before initiating a return.
How to Start a Return
Starting a return is easy.
Email our Customer Care Team with:
- Your Order Number
- The item(s) you'd like to return
- The reason for your return
Once approved, we'll provide detailed return instructions.
Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your return is approved:
- Your refund will be issued to the original payment method.
- Refunds are typically processed within 5–7 business days.
- Your financial institution may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
If you would like a different size, model, or replacement item, please contact our Customer Care Team.
Where available, we'll gladly assist with arranging an exchange.
Exchange availability depends on inventory at the time your request is processed.
Damaged or Incorrect Items
We sincerely apologize if your order arrives damaged or incorrect.
Please contact us within 48 hours of delivery and include:
- Your Order Number
- A description of the issue
- Clear photos of the product and packaging
Our team will review your request promptly and work to resolve the issue as quickly as possible.
Warranty Information
Selected products may include a manufacturer's warranty covering defects in materials or workmanship.
Warranty coverage varies by product.
Please refer to the individual product page or contact Customer Care if you have questions regarding warranty eligibility.
Our Commitment
At UPRIVA, we're committed to making every purchase as smooth and transparent as possible.
From secure checkout to reliable delivery and responsive after-sales support, our goal is to provide an experience you can shop with confidence.
Thank you for choosing UPRIVA.