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We're Here to Support Your Recovery
At UPRIVA, we believe exceptional customer service is just as important as exceptional products.
Whether you have a question before placing an order, need help with an existing purchase, or simply want guidance on choosing the right recovery solution, our team is here to help.
Every inquiry is handled by a real member of our Customer Care Team because we believe every customer deserves thoughtful, personal support.
Our goal is simple:
Make every experience with UPRIVA as comfortable and stress-free as the recovery journey itself.
Customer Care
Our Customer Care Team is available to assist with:
- Product recommendations
- Questions before purchasing
- Existing orders
- Shipping concerns
- Warranty requests
- Returns and exchanges
- Product troubleshooting
- General inquiries
Response Time
Within 24 business hours
Monday – Sunday
Most emails receive a response much sooner.
Product Recommendations
Not sure which Recovery Journey is right for you?
We're happy to help.
Tell us a little about:
- your daily routine
- your biggest recovery challenges
- your lifestyle
- what you're hoping to improve
Our team will recommend products that best fit your needs.
No pressure.
No automated recommendations.
Just thoughtful guidance from people who understand our products.
Business & Wholesale
Interested in partnering with UPRIVA?
We welcome conversations with businesses, healthcare organizations, retailers, wellness professionals, caregiver communities, and corporate wellness teams.
Partnership opportunities include:
- Wholesale
- Corporate Wellness Programs
- Employee Appreciation Gifts
- Healthcare Partnerships
- Caregiver Support Programs
- Retail Opportunities
- Bulk Purchasing
Business Inquiries
Media & Press
For media inquiries, interviews, podcasts, speaking opportunities, influencer collaborations, or brand partnerships, please contact our communications team.
Media Contact
Customer Satisfaction
Your satisfaction matters to us.
If something isn't right, we'll do everything we reasonably can to make it right.
Whether it's helping you choose the correct product, answering questions after delivery, or resolving an unexpected issue, we're committed to providing friendly, responsive support throughout your experience with UPRIVA.
Before Contacting Us
Many questions can be answered immediately through our Help Center.
If you're looking for information about shipping, returns, or your order status, we recommend visiting one of the following pages first.
Frequently Asked Questions
Find answers about products, payments, Caregiver Wellness™, warranties, and shopping with UPRIVA.
Shipping & Returns
View our complete shipping, delivery, exchange, and return policies.
Track Order
Check the latest shipping status of your package in real time.
If you still need assistance after visiting these pages, we'll be happy to help.
Send Us a Message
Please complete the contact form below.
Our Customer Care Team reviews every message personally.
Contact Form
Full Name
Email Address
Order Number (Optional)
Providing your order number helps us locate your purchase more quickly.
Subject
- Product Recommendation
- Order Support
- Shipping Question
- Return or Exchange
- Warranty Request
- Partnership Inquiry
- Media Inquiry
- General Question
Message
Please include as much detail as possible so we can assist you more efficiently.
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Our Support Hours
Customer Care
Monday – Sunday
8:00 AM – 05:30 PM
(Response times are based on U.S. business days.)
Messages received outside business hours will be answered as soon as our team returns.
Our Promise
Every product we sell is chosen to support recovery.
Every customer deserves support with the same level of care.
When you contact UPRIVA, you'll receive honest answers, thoughtful recommendations, and friendly service from people who genuinely want to help.
Because recovery isn't only about what you buy.
It's also about knowing someone is here when you need them.
Thank You
Thank you for choosing UPRIVA.
Whether you're recovering from long workdays, caring for someone you love, managing everyday stress, or simply trying to create healthier routines, we're honored to be part of your journey.
We appreciate your trust and look forward to supporting you whenever you need us.
The UPRIVA Customer Care Team