Track Order

Track Your Order

Stay Updated Every Step of the Way

We know how exciting it is to receive your order.

That's why we've made it easy to track your shipment from the moment it leaves our fulfillment center until it arrives at your doorstep.

Simply enter your tracking information to view the latest delivery status.

Track Your Package

To check your shipment, please enter:

Order Number

Email Address

or

Tracking Number

[ Track My Order ]

Once submitted, you'll see the most up-to-date shipping information available from the carrier.

Understanding Your Order Status

Order Confirmed

Great news!

We've successfully received your order and sent you a confirmation email.

Your order is waiting to be prepared for shipment.

Processing

Our fulfillment team is carefully preparing your order.

During this stage, your items are being picked, inspected, packed, and prepared for shipping.

Most orders remain in processing for 1–2 business days.

Shipped

Your package has left our fulfillment center and is now with the shipping carrier.

You'll receive a shipping confirmation email that includes your tracking number.

Tracking information may take up to 24 hours to become active.

In Transit

Your package is on its way to its destination.

Depending on your location, you may see multiple tracking updates as your shipment moves through different carrier facilities.

Out for Delivery

Your order is with your local delivery driver and is expected to arrive today.

Please ensure someone is available to receive the package if required.

Delivered

Your package has been successfully delivered according to the carrier.

If you don't immediately see your package, please check around your delivery location, mailbox, front porch, side entrance, or ask household members and neighbors.

Frequently Asked Tracking Questions

My tracking number isn't working.

Tracking information may take up to 24 hours after shipment before updates appear.

If more than 24 hours have passed and tracking is still unavailable, please contact our Customer Care Team.

My order hasn't shipped yet.

Most orders are processed within 1–2 business days.

Orders placed during weekends, holidays, or major promotional events may require additional processing time.

My package seems delayed.

Occasional shipping delays can happen due to:

  • Severe weather
  • High shipping volumes
  • Carrier operational delays
  • Customs inspections
  • Unexpected transportation disruptions

We appreciate your patience while the carrier completes delivery.

My tracking hasn't updated for several days.

Tracking updates may pause while packages move between distribution centers.

If your tracking hasn't changed for more than 5 business days, please contact us and we'll gladly investigate.

My order says "Delivered," but I can't find it.

Before contacting us, please:

  • Check around your property.
  • Look inside your mailbox or parcel locker.
  • Ask family members or neighbors.
  • Contact the shipping carrier.

If you're still unable to locate your package, please reach out to us within 7 days of the delivery date.

My package arrived damaged.

We're sorry to hear that.

Please contact our Customer Care Team within 48 hours of delivery and include:

  • Your Order Number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label

We'll review your request and work quickly to resolve the issue.

I received only part of my order.

Some orders may be shipped in multiple packages depending on product availability or warehouse location.

If an item is missing, please check your shipping confirmation email to see whether multiple shipments were created.

My order was returned to the sender.

Packages may be returned if:

  • The delivery address was incomplete or incorrect.
  • Multiple delivery attempts were unsuccessful.
  • The package was refused.
  • The carrier was unable to safely deliver the shipment.

If this happens, please contact us so we can help arrange a reshipment whenever possible.

Need Additional Assistance?

If you can't find the information you're looking for through tracking updates, our Customer Care Team is happy to help.

When contacting us, please include:

  • Your Order Number
  • The Email Address used for your purchase
  • Your Tracking Number (if available)
  • A brief description of your question

Providing this information helps us resolve your request more quickly.

Shipping Notifications

You'll automatically receive email updates throughout your order journey, including:

✔ Order Confirmation

✔ Shipping Confirmation

✔ Tracking Information

✔ Delivery Updates (when available from the carrier)

Be sure to check your spam or promotions folder if you don't see our emails in your inbox.

Our Commitment

We know waiting for a package can be exciting.

That's why we partner with trusted shipping providers and provide tracking updates every step of the way.

If something doesn't go as expected, our Customer Care Team is here to help you find a solution as quickly as possible.

Thank you for shopping with UPRIVA.

We're honored to be part of your recovery journey.